mintworks Final Event

Last year mintworks started off with the validation of the business idea of an aftersales service platform for cargo bikes in the B2B sphere. We received a lot of support and interest in our quest, but the timing seems ill-chosen. Hence we have finally decided to end the mintworks project.

However, based on our research in the last months, we still believe in the need of an aftersales service platform for cargo bikes. This is why we would like to share with you and give back to the community what we learned about cargo bike aftersales.

The free online event has been held on November 17th. If you wish to download the slides and the appendixes, please fill the form below. Doing so, you agree to receive a follow-up email.

Nicolas and Lucy

The Cargobike Aftersales Ecosystem

We connect maintenance partners, cargobike users / fleet operators and manufacturers in a European service network for electric cargobikes.

mintworks develops an ecosystem for a tailored and cost-effective aftersales service specifically for cargobikes – everywhere.

Why are we here?

mintworks enables cargobikes

Without aftersales services for cargobikes, public uptake will stall and use in fleets remains low.

mintworks helps to shift resources towards sustainability, allowing a rapid transformation of urban transport.

This is our concrete contribution to climate protection and livable cities.

Who is this for?

Owner and users

Cargobike owners and fleet operators need fast and reliable local services

Maintenance partners

Maintenance partners need clear contractual conditions and want to work effectively with many manufacturers and fleet operators.

Cargobike Manufacturers

Manufacturers must offer a comprehensive aftersales service. They need a partner to organise this for them.

Our Service for Cargobike Manufacturers

Free the time for your core business

Aftersales is a prerequisite for entering the commercial fleet business. A requirement that is increasingly shared by a fast-growing group of individual users. However, finding professional aftersales partners in Germany with the right fit can be time consuming.

We help you set free internal capacities for value creation by providing highly specific and qualified support.

Quick help

Do you have a straightforward task that you don’t want to take care of yourself?
You may want to focus on your core activities and daily business and have specialists take care of a task. We have a selected Aftersales Service Programme for you, but will also use our network to make things happen.

Simply write an e-mail to get a quotation or have us call you back.

Get a tailored package

Do you need support along your existing aftersales activities?
We are more than happy to discuss a service that is designed to exactly fit your needs.

Outsource aftersales

Are you looking to outsource the build-up of your aftersales?
If you choose to outsource your aftersales services, we can be the partner on your side. We will work out the processes according to your requirements and implement them with external partners, while ensuring the right branding.

Our Aftersales Service Programme

German Market Aftersales Audit

Check of relevant information or documentation material for aftersales partners that has been provided by you
Written audit and short briefing on results via online meeting with you
Consultation on missing key information and metrics and/or need of adaptation*
Implementation of changes*

*Activities will be discussed with you individually beforehand.

Aftersales Partner Marketing**

Concept and storytelling for an online workshop in English or German
Public invitation and event management online using web-based tools
Direct invitation of German aftersales and maintenance partners
Presentation slot, logo on mintworks’ social media & website, short interview in the newsletter mintPOST
Individual breakout room for your company invited groups

**Service can be booked as an exclusively branded event

Maintenance Partner Search Germany

In-depth online interview with you on your company’s search criteria
Check against our practical checklist for maintenance partner search & identification
Qualified (written) report on search results
List of identified potential partners with their basic conditions as well as information and training/qualification needs